How can we help?

Contact app support

For sign-in trouble, technical issues, or questions about the app, contact Basil Triscari.

Include your school’s name or Company ID, your device, and what happened. Never send your password, reset link, or private documents.

School access and schedule changes

Your flight school manages account approval, instructor availability, bookings, and cancellation policies. Enter your Company ID on the sign-in page to find your school’s contact details. For a time-sensitive lesson change, contact your school directly.

Common questions

I cannot sign in

Use your school’s Company ID and your personal email and password. New registrations need school approval.

I forgot my password

Choose “Forgot password?” on the sign-in page and enter your Company ID and account email. If a reset email does not arrive, check your spam folder and contact support for help.

I cannot install the iPhone or iPad beta

Install Apple’s TestFlight app, then open the planner’s beta invitation. Public enrollment requires an approved build and an available place. If Apple says the beta is not accepting testers, contact support. An internal tester should use their email invitation.

The app will not load

The planner needs an internet connection. Check your connection, then reopen the app or reload the page. If the problem continues, send support the error message and the steps that caused it.